The Local SEO Holiday Checklist – You Could Even Say It Glows

Posted by MiriamEllis

“You know Dasher and Dancer and Prancer and Citations…”

If you're in charge of the local search marketing for a business, you've got two groups to please at the holidays: your clients/superiors and consumers. You don't want to be kicked out of the reindeer games on January 2nd, so let's dive into an organized checklist of the most important things you can do to maximize outreach and profits in the coming weeks, making everyone (including you) a winner!

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☑ Local business listings accurate

If you're not already on top of this (maybe using SaaS like Moz Local to ensure your listings on the key platforms are accurate), potential shoppers may end up someplace other than your storefront. Weird versions of your name, old phone numbers, and former street addresses can misdirect your customers or contribute to your failure to be found in the local packs at all. The truth is, November can be a bit late to sign up for a local listing management product in time for holiday victories, so you may have to make fast manual fixes where you can. The Moz Check Listing tool can help you quickly hunt down inaccurate listings. Found a ton of them? Fix whatever data errors you can this year, and make a New Year's Resolution you'll keep to undertake professional citation management in Q1 so bad data isn't still undermining sales and rankings in Q4 2018.

☑ Duplicate listings closed

Related to item one, if you didn’t get duplicates closed earlier in the year and Check Listing is showing you a bunch of them, the fact is that you may not get this completely squared away by the holidays. It can take weeks (sometimes months!) to get certain platforms to resolve duplicate listings. This is the case whether you're doing it manually or via software, so do what you can as quickly as you can (Google can be surprisingly quick at this) and vow to get this task nailed down completely before the first jingle bell rings next year.

☑ Google My Business special hours added

Extended hours can make a fundamental difference in revenue, and happily, adding them to your GMB listing is a quick fix. Google offers this list of holidays for which they support special hours (including Kadooment Day which Google just taught me is a harvest festival in Barbados!) Here's Google’s complete tutorial on adding special hours via a variety of methods, including mobile and bulk uploads. Accuracy across all locations matters, of course, as the last thing you want is to create negative brand impressions if customers arrive, gift-list in hand, only to find doors closed for the day. Negative brand impressions lead to negative reviews, which lead to negative trends in conversions, so check your own list of corporate-approved extended hours twice before adding them to GMB.

☑ Website pages updated

Doubtless, the brand you are marketing has plans for featuring holiday specials on its website, but while you're adding extended hours to local business listings, be sure website landing pages/contact pages/home pages display updated hours, too, dispensing with potential confusion. Dealing with multiple locations? Landing pages are a great place to highlight holiday specials specific to certain branches of a business.

☑ Complaint-ready, both on and offline

While many people cherish seasonal shopping trips, others find the holidays to be stressful, and psychologists continue to weigh in on how proposed phenomena like Seasonal Affective Disorder factor into changes in winter mood. Suffice it to say that even the jolliest of us can get frazzled in a crowded shopping mall and may not be at our most forgiving when customer service lets us down. Don't leave it up to chance whether unhappy shoppers will let disappointments go or vent their frustrations in a stinging and costly negative review.

Urge management to hold a first-time or refresher course to train all public-facing staff in complaint resolution, equipped with a clear hierarchy for escalating problems, and publish your complaint phone/text hotlline on in-store signage and on the company website. This holiday season, I highly recommend giving your clients or higher-ups the gift of Mike Blumenthal’s free eBook, Build a Better Business with Complaints to fully explore the vital role offline sentiment management plays in digital marketing.

☑ Google Posts brainstormed and ready to go

Speaking of gifts, Google is giving one in the form of microblogging right on your Knowledge Panel in 2017. Google Posts is a perfect way to instantly highlight your Black Friday/Cyber Monday deals, your philanthropic outreach, holiday events and other newsworthy items. There are so many options when it comes to social outreach, and other platforms may be stronger performers for you, but I'd use this year's holiday season to experiment with the new Google Posts feature. Line up some short, exciting content and schedule it.

Best image size is around 750 x 750, only the first 100 characters appear live on your post, and posts stay live for 7 days, unless you schedule an event which will remain live until the event ends. For more tips, I recommend Joy Hawkins' 12 Things to Know to Succeed with Google Posts.

☑ Other social media ready to go

Whether it's Facebook, Twitter, Snapchat, or Pinterest that your customers rely on most, having your messaging pre-planned the stress of last-minute scrambles to think of something to say. Make a spreadsheet and schedule for your outreach, refined down to the last pixel and character. And don't just sell; look at how creative agencies told compelling social stories this time last year.

☑ Analytical tracking in place

UTM codes added to the links in your socially-promoted URLs? Google Analytics set up to help you analyze traffic and conversions to local landing pages? A nod to GMB Insights or your Moz Local dashboard's Insights component so you can evaluate how many clicks-to-call, clicks-for-directions and clicks-to-website your listings are driving? What about call tracking that doesn’t interfere with NAP consistency? If tracking local campaigns is new to you, Nick Pierno's recent post will get you started swiftly. The goal here is that, when the confetti settles, you've got data to analyze so that you can strategize for new-year improvements.

☑ Empathy engaged

It has been one rough year in North America. We've experienced life-altering man-made and natural disasters. Even if a given shopper hasn't personally suffered losses in a fire or hurricane in 2017, chances are good in our interconnected society that they know someone who has. Sadly, these tragedies are going to be in the minds and hearts of many as they set out to make spirits bright for their loved ones this holiday season.

I can't think of a better time to acknowledge reality and offer a proactive means of some consolation for everyone involved. Encourage clients and management to dig deep into their brand's store of empathy, letting shoppers know that a percentage of sales or some other benefit is going towards relief and recovery in affected communities. Give people a chance to feel that they are taking care of neighbors while also taking care of their own. Knowing we can help is a powerful step along the healing path.

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Good service is your guiding light!

The good news is, if you make a best effort at a lot of little things on the checklist in an organized fashion, they total up to a bright local business that's covering its customer service bases. If there's one thing the digital marketing industry has become increasingly aware of with each passing year, it's how everything circles back to the customer.

You can do this! If you can envision shoppers interacting both online and offline with the business you're marketing, you can see how to serve them best, and seriously — then all the reindeer will love you — clients, customers, teammates, and CEOs included! Wishing you success and satisfaction in your work as we put a bow on 2017.

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Link Strategies that Stand the Test of Time: A Tribute to Eric Ward (Link Moses) - Whiteboard Friday

Posted by randfish

This week, we pay a special tribute to the late SEO pioneer Eric Ward. His link strategies formed the foundation of many of today's smartest approaches to links, and in this Whiteboard Friday, Rand covers several that are as relevant today as they were when Eric first started talking about them.

Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to a special edition of Whiteboard Friday. This week we are paying an honorary tribute to our friend, lost but not forgotten, Eric Ward.

Eric was one of the pioneers of the SEO industry. In fact, he was a link strategist and a creator of links for websites before search engines even valued links on the internet. He was the very first link marketer that Amazon.com hired. He had a testimonial from Jeff Bezos on his website, from Google's Matt Cutts from many years ago, and worked with hundreds, if not thousands, of organizations to improve their link strategies.

Beyond that, Eric was a remarkable contributor to the field of SEO through conferences and events, through webinars, through his blog and his Twitter account, and through countless conversations with SEOs like me. In fact, Eric was one of the first people who helped me to understand how link strategy worked, and I have many, many fond memories of him.

I'd also like to say that Eric and I had a number of phone calls and emails over the years about mental and emotional health. I know that's something that both of us have struggled with. I know that it's something that many of us in the entrepreneurial and technology worlds struggle with, and it's an issue that deserves more openness and more attention. I hope that we can do that and that I can do that here at Moz.

But, of course, this is Whiteboard Friday, and since we're honoring Eric, what I want to help today with is talking about some of his link strategies that stand the test of time. These are high level concepts, which we often dig into the very weeds and the details here on Whiteboard Friday, but I think it pays to pull back a little and think about links from a big-picture perspective.

For those of you who are active link builders and link strategists, much of this might be familiar. But I bet for your clients, for your teams, for your bosses, for the people that you work with, this sort of strategic level thinking sometimes goes ignored, and it means that you don't always get the credit that you should. So let's take some of the lessons. These are just a tiny handful of the plethora of value that Eric has provided over the decades that he had been in our field.

1. People and organizations link because:

First off, Eric liked to talk about why people and organizations link, and I think there's actually some excellent tactical and strategic thinking in here.

A. Content is deserving of their recognition

First off, he talked about how the content that they would link to is actually deserving of their recognition, which I think makes intuitive sense, but is something that is often not considered in a link building list. When we create our lists, we sometimes ignore that.

B. They have a non-financial incentive to link

Which makes sense. If you're trying to get someone to link, they need to have a reason, an emotional reason, a business-driven reason, a partnership-driven reason. If it's financial, of course, the search engines will penalize it or eventually penalize it.

C. The right person made them aware that the citation should exist

This was the form of work that Eric concentrated on particularly early in his career, when he was a very tactical link strategist, and I think it makes great sense, but is so often ignored, that we don't find the right people in our organizations to make that connection, that we don't actually make the organizations that should link to us aware of why a link should happen and where it should exist, and that this work, while very manual, is also very powerful. It can drive direct traffic, and of course it drive rankings in search engines.

D.The content actually matters to their audience

That whoever you're reaching out to, this reason, this incentive needs to connect with their audience. Otherwise, Google is unlikely to count that link, and visitors are unlikely to click on that link. I actually think personally that the two might be related, that there's some form of browser level data, user and usage level data that Google is using here.

E. That content is new (or recently updated)

I found this fascinating that Eric pointed out that it is vastly easier, vastly easier to get content to earn links from its audience, from a target if it is new or recently updated. It's much more challenging to do that with older content, which is one of the reasons why a lot of the strategies or a lot of the tactical elements that he proposed, when working with his clients, centered around: How are we going update, redo, or make something new that is going to cause all of these things to be true?
I think if you can check off these five, you have got a great set to be able to go out and pitch people on why those links should exist.

A quote from Eric: "Identify and contact venues that would be inclined to care about the new content enough to write about it and/or to link to it." I think that really is PR. That's public relations, just in a digital marketing capacity and really a huge part of what successful outreach looks like.

2. Great execution is a result of strategy and planning

Next up, great execution is a result of strategy and planning. I know. Who knew? What's true in every other part of the business world and every other part of the world of things that get accomplished is also true in link building? Yes, it is.

A. Strategy flows from understanding your topic and online space

Eric liked to say that strategy flows from a deep understanding of the topic and the space, which is why a lot of these services that you might find online, that are very inexpensive or very scalable, don't work very well in links, because they don't have that deep topic and deep space understanding. When you have a deep understanding of the topic and the space, you can better target your link earning abilities.

B. A blueprint of how to earn links from various types of targets dramatically increases the odds of success.

So two interesting things in here. If you have a blueprint, that means you have a structure for how you're going to target and how you're going to outreach. If you consider various types of targets, and Eric mentions a number of these on his website. I'm planning to link to link to a bunch of resources in this Whiteboard Friday from Eric around this. If you choose those various types of targets, you will over time discover which ones are consistently high performing for you and have the best opportunity to earn you the links that will make a difference in your campaigns.

Eric would say what we do, and he's using "we" here to refer to link strategists rather than just link builders, "What we do is to help content find the audience it was intended for and the audience find the content." I love that. It has a beautiful simplicity to it, but also a deep strategy that unfortunately a lot of link building campaigns don't pay attention to.

3. Short-term thinking leads to devaluation, penalties, and poor results

Eric was extremely passionate, if you ever spent time with him or listened to one of his webinars or interviews, he was very passionate about this idea that...

A. Links that would exist, even if Google and Bing did not, are almost always the ones that provide the most value. That's both in traffic and in rankings.

Eric had this wonderful nomenclature. He was known as Link Moses, and Link Moses had these commandments about link building. He said, "The link schemer may eat today, but the link earner eateth from a bountiful table for a lifetime." I think that's a beautiful sentiment.

Folks, if Eric has provided you with value, and I can assure you that if you are in the link world, almost all of us, who have anything worthwhile to share, have earned our ideas from people who have learned from Eric or from Eric himself. His family is grieving, and it would be wonderful if we could help show them support. Geraldine and I, my wife and I have done so, and I'd encourage you to do so as well.

Danny Sullivan, who's now with Google, but of course who was behind Search Engine Watch and Search Engine Strategies and then Third Door Media, has set up a donation page that will go directly to his family at bit.ly/ericward2017. I think it would be wonderful if the Moz community and all of us who have benefitted so much from Eric's help over the years paid him that respect.
Thanks very much.

Take care.

Video transcription by Speechpad.com

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